Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to tell us what you'd like to see covered next? This page explains how to reach the Real AU Online Casinos team and what happens once your message lands with us.
The Best Way to Reach Us
Email is the quickest and most reliable channel for getting in touch. Send your message to [email protected] and a member of our team will read it personally — we don't rely on automated replies to do the work for us.
If you can, let us know the reason for your message in a line or two up front. Whether it's about a specific casino review, a payment method question, or something else entirely, a bit of context helps us route your enquiry to the right person and get back to you sooner.
What We Can Help With
We hear from readers across Australia about all sorts of things related to online casinos, bonuses and payments. Common topics include:
- Questions about our reviews — if you want more detail on how we assessed a particular operator, such as VegasNow, Wincrown or any other site featured on our rankings, ask away.
- Corrections — bonus terms, licensing details and payment options change regularly at offshore casinos. If you notice something on our site that looks out of date, we want to know so we can check it.
- Content suggestions — if there's a topic you'd like us to cover, whether it's a specific payment method, a category of pokies, or something like our Best Non GamStop Casinos guide, tell us and we'll consider it for future updates.
- Partnership or editorial enquiries — if you represent a casino operator or a related business and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — if you or someone you know is struggling with gambling and would like pointers towards support services available in Australia, mention this in your message and we'll do our best to point you in the right direction.
How We Handle Enquiries
Every message we receive is read by an actual person, not a bot. We aim to respond within a couple of working days, though this can stretch slightly during busier periods — we appreciate your patience if that happens.
We won't ask for sensitive account details, passwords or deposit information through this contact form. If your query relates to a specific transaction, withdrawal or account issue with a casino, that's a matter for the operator's own customer support team, since we don't hold or process player accounts ourselves.
A Quick Note on What We Do
Real AU Online Casinos is an independent comparison site. We research and rank offshore online casinos that accept Australian players, looking at areas like licensing, payment methods, payout speed, pokies and bonus terms. We don't operate any casino ourselves, and reaching out to us won't affect your standing with any of the sites we cover.
Reader feedback genuinely shapes how we keep our content accurate and useful, so if something you've read here doesn't match your own experience, we'd rather hear about it than leave it unchecked.
Before You Write In
A few quick checks can sometimes save you a round trip:
- If your question is about a specific casino's bonus terms or payment limits, check the operator's own terms and conditions page first, since these can change without notice.
- If you're asking about eligibility, remember that online gambling involves age and jurisdictional rules that vary by operator, so the answer may sit with the casino rather than with us.
- If you need urgent help with problem gambling, Australian support services such as Gambling Help Online are available independently of any casino or comparison site.
Thanks for taking the time to read this page. Whatever brings you to us — a question, a correction, or just general feedback — we look forward to hearing from you.